Postage Meter Users: We have made progress in resolving postage meter refill functionality and expect to issue an announcement later today that the capability to refill your postage meter has been fully restored. Until then, if you have funds loaded you are able to print postage. Restoring your meter’s postage refill capability is our highest priority.
Update from Commerce Services: All cross border and shipping technology customers continue to receive uninterrupted service and are not affected. We have brought many of our most important sortation facilities back online and we are moving delivery parcels through our network again. Fulfillment has been more complex to solve, and we have begun to restart facilities. Further updates to follow.
Yes. You will not be able to refill your postage meter until we resolve our systems outage, but if you have funds loaded you will be able to print postage.
This system outage is affecting our mailing system products and Your Account access. All of our systems are being closely monitored, and things may change, but at this point in time these systems are working:
The following systems are currently NOT working:
In consultation with our security advisors on this issue, we do not believe there are other client risks. The meters themselves run operating systems that are not affected. The meters will continue to operate as normal with the funds they have in them, and we will resume normal refill services as soon as possible.
Yes. A limited number of our products have some features that are impacted as a result of the systems outage (Mail360 Scans, MIPro Licensing). If you experience a problem, please engage your local Technical Support organization to diagnose your issue.
In consultation with our security advisors on this issue, we do not believe there are other client risks. The Software and Data products themselves are not directly affected because they do not access the backend systems of the Pitney Bowes network. We have seen no evidence that customer accounts or data have been impacted.
This system outage is affecting our Your Account access, Data fulfillment, and some of our Support pages. All of our systems are being closely monitored, and things may change, but at this point in time these systems are currently NOT working:
All cross border solutions, as well as all shipping technology, label generation and tracking solutions were not impacted.
Fulfillment, Delivery and Returns clients were impacted and Pitney Bowes is working directly with affected clients to mitigate business disruption.
Presort services were impacted but we are working with clients and the USPS to mitigate any business disruption.
Pitney Bowes was affected by a malware attack that encrypted information on some systems and disrupted customer access to our services.
Upon discovery of the cyberattack, we immediately assembled our Enterprise Outage Response Team to address the situation. We continue to work with third party security experts to resolve the issues.
In consultation with our security advisors on this issue, we do not believe there are other client risks. We have seen no evidence that customer accounts or data have been impacted.
Our technical team is working to restore the affected systems, and it is working closely with third-party consultants to address this matter. We are considering all options to expedite this process and we appreciate our customers’ patience as we work toward a resolution.
Pitney Bowes is constantly assessing environment threats such as these and aims to protect all vital systems and data.
Please visit www.pb.com/systemupdate. This site will be updated as more information becomes available.